3.8 Close Sales Order (if Customer opts out)

Close Sales Order
Performer:	Customer Service
Role:	C.S. Representative
Transaction :	WingsII – VA02

If at any point after the Sales Order creation and before Pro Forma Invoice issue the customer decides to not take the process further (i.e. does not want HRD to provide a service), the Sales Order needs to be closed. Go into the ‘Change Sales Order’ function, insert the Sales Order to be closed and press ‘Enter’:

Double click on the first Material Line Item to enter the line item details:

Switch to the ‘Shipping’ tab and clear the ‘Shipping Point’ field by deleting the existing Shipping Point:

In the ‘Account assignment’ tab, remove the WBS Element:

Repeat these steps for all the material line items of the Sales Order. Go back to the ‘Overview’ screen, select the first line item and click on the ‘delete item’ icon:

Repeat this step, to remove other line items in the SO that require to be removed. Click on ‘Save’ .