6.5 Maintain Proof of Delivery

Maintain Proof of Delivery
Performer:	Customer Service & Logistics
Role:	C.S. Representative - Logistics
Transaction :	WingsII - VLPOD

When Proof of delivery can be recorded

When the items shipped out from UNHRD warehouses or procured by UNHRD under the Direct Delivery process are received at final destination, the Proof of Delivery (POD) has to be created in the system. UCS staff monitors the shipment to final destination and collect the confirmation from receiver that all the items are in good order. When confirmation is received, UCS staff informs Logistics staff so that the Proof of Delivery is recorded in the system.

Record whole of partial Proof of Delivery

The Proof of Delivery is recorded by following the path below:

Logistics > Outbound Process > Goods Issue for Outbound Delivery > Proof of Delivery > Change Single Document

Insert the Outbound delivery related to the Sales Order to be processed and click on :

In case of damages and / or non-compliance, request the customer to send a detailed description. Enter the date of delivery in the POD Date field and click the ‘Confirm Proof of Delivery’ icon on the right:

Click ‘Save’

Reverse Proof of Delivery

In case the Proof of Delivery has to be reversed, follow the path below:

Logistics > Outbound Process > Goods Issue for Outbound Delivery > Proof of Delivery > Change Single Document

Insert the Outbound delivery related to the Proof of Delivery to be reversed and click on :

Click on the Reverse POD.png icon:

Reverse POD1.png

Click on ‘Save’

NOTE: If agreed between the Partner and UNHRD, the items shipped out can be returned back to UNHRD warehouses. In such cases WM Experts at Support Office perform the so called "Customer Return" process on behalf of the involved hub.