6.8 Prepare the Service Confirmation Form (SCF): Difference between revisions
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The SCF generator | The SCF generator recalculates the total by clicking on 'Recalculate SCF'; this action will also include the recalculation of MRC based on the costs entered the USC Staff. | ||
Revision as of 10:42, 6 October 2015
| Create Inquiry | |
| Performer: | Customer Service |
| Role: | Customer Service & Finance assistant |
| Transaction : | Corporate e-mail & Dashboard |
Once information about execution of required services (either internal or external) is received from all the sections involved in the service provision, UCS staff prepares the Service Confirmation Form (SCF) as compulsory document required to start the following financial actions as detailed in the following chapters. This document is generated from WINGS report named Logistics Reconciliation Report (transaction ZSCR126) and contains the relevant information about the services provided and the WINGS documents that have been generated starting from the Sales Order. To be noted that the above report is exported from the system and uploaded on the Dashboard on daily base and that can be also uploaded upon specific request.
To prepare the SCF access the automated tool available on UNHRD Dashboard and follow the instructions below:
Connect to UNHRD Dashboard and click on 'Reading access':
NOTE To prepare the SCF it is not required to access the Dashboard as editor.
From the menu on the left click on 'Generate SCF', under 'Customer Service section':
STEP 1: Enter the SO number and click on 'Generate SCF':
Alternatively, the SCF can be also generated by a list of a selection of the latest SOs created in the system by UCS staff, displayed on the bottom side of the above screen:
STEP 2: Enter the information in the fields circled in red below and click on 'Generate SCF':
STEP 3: The SCF is ready to be printed:
NOTE: At line levels there are free editable fields that can record eventual remarks (see circled in red below). In case of Internal Services or SO to be closed at PI value, UCS staff can enter the cost to be debited to Partners by copying them from the SO conditions (see circle in blue below):
The SCF generator recalculates the total by clicking on 'Recalculate SCF'; this action will also include the recalculation of MRC based on the costs entered the USC Staff.