6.6 Solicit Customer to Record GRN/SES: Difference between revisions

Latest revision as of 21:00, 5 February 2014

Solicit Customer to Record GRN/SES
Performer:	Finance
Role:	Finance assistant
Transaction :	Corporate e-mail

Check whether the GRN/SES vs. the Internal PO (ZINT PO) has been recorded. If not, solicit the customer to record it.

In case of an unjustified delay exceeding 2 weeks escalate the issue to the UNHRD Finance Officer unit.

@@ Line 4: / Line 4: @@
 |-
 | '''Performer:'''
-| Customer Service
+| Finance
 |-
 | '''Role:'''
-| C.S. Representative
+| Finance assistant
 |-
 | '''Transaction :'''
@@ Line 13: / Line 13: @@
 |}
-Check whether the GRN/SES vs. the Customer PO has been recorded. If not, solicit the customer to record it. In case of an unjustified delay exceeding 2 weeks escalate the issue to the Support Office Finance unit by corporate e-mail with the "return receipt" delivery option.
+Check whether the GRN/SES vs. the Internal PO (ZINT PO) has been recorded.
+If not, solicit the customer to record it.
+In case of an unjustified delay exceeding 2 weeks escalate the issue to the UNHRD Finance Officer unit.